Retailers today operate in an extremely competitive environment. Consumers expect fast, efficient service and their loyalty becomes crucial to retail success. At the same time retailers must balance the challenge of meeting customer expectations while controlling costs. They deal with many communications issues in a variety of locations – stores, distribution centers, warehouses, service centers, web sites, and corporate offices.
eOn understands these challenges and offers retailers IP communications platforms and integrated multimedia contact center solutions that enable them to solve business challenges such as lowering costs and overhead, increasing employee efficiencies and facilitating mobility and connectivity with their various locations. Our retail customers have found our products to be reliable, competitively priced, easy-to-implement and maintain.
A few of eOn’s retail customers include:
B&H Photo-Video-Pro Audio – As the world’s leading retailer of imaging products, B&H’s customer contact center houses more than 150 service consultants who handle about 20,000 calls and hundreds of Web chats per day with the eQueue and its web services platform.
Aramark – As a global leader in professional services, food and facility management services, Armark Parks and Resorts chose the eQueue to provide advanced multi-media contact routing at it’s Lake Powell Resorts and Marinas reservation center where hospitality experts book reservations to popular destinations within the Glen Canyon National Recreation Area.