Innovative Solutions for Business Communications
Backed by over 100 years of telecommunications engineering expertise, our solutions enable our customers to easily leverage advanced technologies in order to communicate more effectively. Our products are built on reliable open architectures that enable easy adoption of emerging technologies, such as Voice over Internet Protocol (VoIP) and concepts, such as Service Oriented Architectures (SOA). Whether you are looking to leverage the advantages of enterprise IP telephony or advanced contact center technologies, eOn Communications delivers proven, IP-ready products that will improve your business performance.
Enterprise IP Telephony
The eConn IP-PBX provides enterprises with a highly scalable, feature-rich communications system designed to support businesses from 10 to 1,000 users. The system is built on commercial off-the-shelf (COTS) hardware and the Linux OS utilizing industry standard SIP VoIP and TDM technologies. eConn provides enterprises PBX capability plus a range of applications including unified communications, voice messaging, auto-attendant, ACD and wireless connectivity. Desktop appliances include eOn’s eNterprise 7000 Series IP Telephones, audio conferencing units, analog sets and 3rd party SIP-compliant devices comprised of softphones, desktop phones, Wi-Fi and IP DECT wireless handsets. Operating across virtually any LAN/WAN infrastructure, the eConn provides seamless IP networking allowing for full feature transparency within distributed environments by supporting networking standards such as IP-QSIG. The system’s fl¬exibility and breadth of features ensure the needs of all organizations are met by protecting existing investments in traditional circuit switched technology while delivering all the advantages of a converged, Voice over IP (VoIP) infrastructure.
The Millennium® Converged Communications Platform is a robust IP-PBX system, designed for 25 to 500 users, that offers multi-site networking, advanced call control and messaging features, and supports a wide range of IP and digital desktop devices and applications. The highly adaptable programmability and modular architecture of the Millennium allows it to be configured in a variety of ways - PBX, IP gateway, hybrid, tandem switch, channel bank, protocol converter, or conduit for data and video. Whether you need to connect several phones in an office, hundreds of phones in a campus environment or clusters of remote workers, the Millennium allows you to create a virtual enterprise, maximizing employee productivity while reducing networking and support costs.
Contact Center
The eQueue® Multimedia Contact Center Solution, is a comprehensive solution that provides integrated Automatic Call Distribution (ACD), skills based routing, Interactive Voice Response (IVR), voice recording, e-mail and web-based interaction management capabilities, as well as advanced reporting and analytics. All capabilities can be flexibly deployed using traditional voice or VoIP technologies, providing seamless migration as business needs evolve. Built using open standard technologies, the eQueue allows easy integration with CRM and other contact center applications, enabling greater productivity and improved customer satisfaction. The eQueue’s built-in components and integrated applications give your contact center everything it needs in one complete solution.
Unified Communications
The eConn IP Messenger offers the industry’s most robust unified communications platform that integrates presence, mobility and messaging with eOn’s eConn, Millennium and eQueue communications platforms. It provides today’s enterprises and contact centers with a suite of applications comprised of voice messaging, unified messaging, fax services, instant messaging, CTI functionality, mobility and presence solutions. Using state-of-the-art text-to-speech and speech recognition technology, the eConn IP Messenger ensures access and utilization of all of your messaging and scheduling utilities is only a phone call away. Aimed at improving relationships and interactions between employees, customers and suppliers, the eConn IP Messenger makes it possible for you to manage your communications anytime, anywhere from any device.
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