Millennium CTI
The Millennium offers a standards-based CTI solution that extends the system’s native CSTA interface to include support for third-party CSTA, TSAPI and TAPI applications. The Millennium CTI Server is a communications server that provides customers with a common open-platform, based on the broadly supported CTI interfaces, for building sophisticated, cost-effective computer telephony solutions. Through integration with existing customer databases and third-party applications, the Millennium CTI Server can provide visual call control and call monitoring to enable presentation of caller information based on Caller ID, ANI, or DNIS.
Key Features:
Integration with TAPI Applications
The CTI Server integrates with Windows TAPI-compliant applications, such as Microsoft Outlook®, via the eOn Telephony Service Provider Interface (TSPI). The TSP interfaces the TAPI application to the Millennium for making and receiving calls with the simple click of a mouse. Third-party TAPI-compliant applications, such as PC-phone control, contact management, personal information managers, and intelligent "screen pop" software, can be integrated cost effectively with the call processing features of the Millennium.
Developer's Toolkit
Your programmers can build custom applications that meet your specific needs. A software development toolkit, provided with the CTI Server, contains detailed information on supported CSTA and TAPI messages, packet layouts, sample code, examples of usage, references to standards, and header files for C/C++ developers. With this information, software developers and system integrators can integrate their business applications with the CTI Server to provide single-agent monitoring applications to sophisticated software phone control. The toolkit provides the technical information needed to enable reliable integration between the Millennium and a company’s business applications and databases.
Millennium CTI Key Benefits:
- Improved business efficiency by expanding the computer telephony capabilities of your existing business and call center applications.
- Enables business application automation based on carrier call data and/or user provided call data from IVR systems.
- Callers receive quicker and better service because personnel who answer the calls have access to customer records from the moment they pick up the phone improving customer satisfaction.
- Efficient delivery of caller information to the agent desktop means that calls are shorter, reducing network costs and enabling agents to handle higher call volumes.
- Developer’s toolkit facilitates custom development of desktop and server applications, screen pops, IVR integration and CRM applications to enhance customer service and reduce operational costs.
